We would like to thank all of the users who let us know via emails and the blog of the login issues they were experiencing.  We would also like to thank you for your patience as we investigate this issue.  After testing for nearly a week we have not been able to replicate the issue in our offices which is making the problem very difficult to diagnose.  It is only effecting some users while others are able to login just fine.

So that we can continue to diagnose the problem we would like to talk to some of you who are having the issue and walk you through some steps so that we can better understand what the issue is on your particular computer.  If you have the login error from the alternate login page that reads “Error: A license violation has occurred and the application is presently locked. Please see your administrator.” please call us at 1-877-445-6271  and speak to  Brent at extension 118  today, 2/21/08 between 3:45 PM EST and 4:45 PM EST or  tomorrow, 2/22/08 between 9:00 AM EST and 5:00  PM EST.

We appreciate your help in diagnosing this issue and we look forward to having MilSpouse.com accessible to as many spouses as possible as soon as possible.  Thanks again.

Ryan Cieslak

Web Director

MilSpouse.com